The fastest and most reliable way to get help with the IRESE site or your account is by contact customer support.

When you contact customer support for any account-related issue, the customer support representative will ask for personally-identifiable information for the purpose of verifying your identity before any account information is given. The information requested may include the last four digits of your Social Security number or Business Tax number, your date of birth, your address and/or ZIP code, and the answer to your secret question (selected at registration).